Accessible Services

I. ADA Complimentary Paratransit Service

The Western Piedmont Regional Transit Authority paratransit system operates in accordance with the Americans with Disabilities Act and is designed to serve individuals whose disabling conditions or functional limitations prevent them from using regular WPRTA fixed route services. Service is provided within 3/4 mile to and from the city bus route in the cities of Conover, Hickory, and Newton and the Town of Taylorsville. The program allows eligible users to ride in WPRTA paratransit vans at a cost of $2.50 per trip.

Within twenty-one (21) days of receipt of a completed application, an eligibility determination will be made. The submission of this application does not guarantee eligibility. Eligibility determination will be in writing, and will inform the applicant of the acceptance or denial of eligibility. In the case of a denial, the specific reason for the denial and a description of the appeal process will be provided to you.

ADA Paratransit Eligibility Standards:

Under the ADA regulations, individuals who qualify for paratransit services fit at least one of three categories:

• The individual is unable, as a result of mental or physical impairment, to get on, ride, or get off an accessible WPRTA vehicle.
• The individual has a specific impairment-related condition (including limitations of vision, hearing or disorientation), which prevents travel to or from a bus boarding locating or disembarking location.

How to Apply

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